Refund policy

Thank you for shopping at Zilk Pet! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:

We accept returns within 30 days of the original purchase date.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

Once we receive your return, our team will inspect the item and process your refund.

Refunds will be issued to the original payment method within 7 business days.

3. Exchanges:

If you received a defective or damaged item, we would gladly exchange it for a new one.

Please contact our customer service team to initiate an exchange at info@zilkpet.com.

4. Return Shipping:

Customers are responsible for return shipping costs, except in cases of defective or damaged items.

We recommend using a trackable shipping service to ensure your return is received.

5. How to Initiate a Return:

To initiate a return, please contact our customer service team at info@zilkpet.com

Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

6. Non-Returnable Items:

Certain items are non-returnable, including personalized products and perishable goods.

Please check the product description for any specific return restrictions.

7. Cancellations:

        If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

 8.  Contact Us:

If you have any questions or concerns regarding our return policy, please contact our customer service team at info@zilkpet.com.

Return address: Zilk Pet 20 Portsmouth Avenue Suite 1 PMB 1089, Stratham, NH 03885, United States

Thank you for choosing Zilk Pet! We appreciate your business and strive to make your shopping experience enjoyable.