Return Policy

Thank you for shopping at Zilk Pet! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:

• We accept returns within 30 days of the original purchase date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

• Once we receive your return, our team will inspect the item and process your refund.
• Refunds will be issued to the original payment method within 5 business days.

3. Exchanges:

• If you received a defective or damaged item, we will gladly exchange it for a new one.
• Please contact our customer service team at info@zilkpet.com to initiate an exchange.

4. Return Shipping:

• Customers are responsible for return shipping costs, except in cases of defective or damaged items.
• We recommend using a trackable shipping service to ensure your return is received.

5. How to Initiate a Return:

• To initiate a return, please contact our customer service team at info@zilkpet.com.
• Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

6. Non-Returnable Items:

• Certain items are non-returnable, including personalized products and perishable goods.
• Please check the product description for any specific return restrictions.

7. In-Store Returns:

• If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.

8. Cancellations:

• If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

9. Contact Us:

• If you have any questions or concerns regarding our return policy, please contact our customer service team at info@zilkpet.com.

Thank you for choosing Pet Shop! We appreciate your business and strive to make your shopping experience enjoyable.

Zilk Pet Team