Shipping Policy
Thank you for choosing Zilk Pet! We are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy.
1. Order Processing:
- All orders are processed within 1 to 3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates:
- We offer competitive shipping rates based on the amount and destination of your order.
- Shipping costs will be calculated at checkout before you complete your purchase.
- Domestic shipping:
-For orders over $50, shipping is free.
-For orders under $50, we charge a flat rate fee of $8.99.
- International shipping:
-For orders over $50, shipping is free.
-For orders under $50, a shipping fee of $10 will be applied.
3. Shipping Methods:
- We currently offer different shipping options.
- Our shipping time is typically within 7 to 15 business days.
- Shipping time can be affected by weather, and holidays.
4. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can track your order by visiting our Order Tracking Page and entering your tracking number.
5. International Shipping:
- We offer international shipping to select countries.
- International shipping rates and delivery times vary.
- Shipping time is usually within 7 to 17 business days.
6. Customs and Duties:
- International orders may be subject to customs duties and taxes imposed by the destination country.
- The recipient is responsible for any additional charges incurred.
7. Delivery Issues:
- In the rare event of a delivery issue, please contact our customer service team at info@zilkpet.com.