Shipping Policy
Zilk Pet Shipping Policy
Thank you for choosing Zilk Pet! We’re committed to providing a smooth, transparent, and reliable shipping experience. Please review our updated shipping policy below.
Order Processing
All orders are processed within 1 to 2 business days.
Orders placed on weekends, or public holidays will be processed the following business day.
Shipping Rates
Domestic (U.S.) Shipping
Free shipping for orders over $50.
Flat rate of $8.99 for orders under $50.
International Shipping
Free shipping for orders over $50.
Flat rate of $12.00 for orders under $50.
Shipping costs are automatically calculated at checkout based on your location and order value.
Shipping Methods and Delivery Times
We use the following major carriers for both domestic and international deliveries:
Domestic (U.S.) Estimated Delivery Times:
USPS: 1–5 business days
UPS Ground: 1–5 business days
FedEx Ground/Home Delivery: 1–5 business days
International Estimated Delivery Times:
Standard International Shipping: 7–15 business days
Delivery times may vary depending on the destination, customs processes, and local postal services.
Note: Shipping times are estimates and may be affected by weather conditions, carrier delays, and public holidays.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number.
You can track your order anytime with the provided tracking number.
International Shipping Notes
We currently ship to select international destinations.
Shipping rates and times vary by country and carrier.
You are responsible for providing accurate shipping details to avoid delays or delivery issues.
Customs, Duties and Taxes
International orders may be subject to import duties, customs fees, or local taxes.
These charges are determined by your country’s customs agency and are the responsibility of the recipient.
Delivery Issues or Questions
If you experience any issues with your delivery or have questions about your shipment, please contact our team at this email address: Info@zilkpet.com